Our Policies

Thank you for your interest in Bambusi products. We want you to be pleased with your new purchase.

We want you to be pleased with your new purchase. However, if you need to return an item, our customer service representatives are available to assist.

At Bambusi, we pride ourselves on our product quality and maintain strict quality control checks during the manufacturing process.

In addition, we offer a comprehensive 30-Day Satisfaction Guarantee and limited 1-Year Warranty for all of our products.

Bambusi warrants their products against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of retail purchase by the original purchaser.

If your item has a manufacturing defect in materials or workmanship, Bambusi will replace your item, if requested within the warranty period.

The Bambusi warranty does not cover ordinary wear and tear or damage caused by user error.